Museums & Exhibitions

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What people are saying about Windsor

Touring the castle is a great experience. I don’t think you will be disappointed. However, I was very disappointed with the confusion of when to show up for tour. Was told to arrive by 11:15. We are there and was told to be back at 1:00. Loaded the bus at 1:30. Left for Windsor at 1:45 to arrive at 3:00. Was told to be back to bus at 5:30. Then we find out they were dropping us further out than where we began from. Involved changing train 3 times and taxi on top of that. Maybe this company should look at the web site and make a few changes. I am not the only one this happened to today. I will say our driver was ever so nice and informative.

Be specific about the meeting point and services from Golden Tours. It was in The front of Golden Tours Visitors Center inside the Colonnade Walk, 4 Fountain Square, 123-151 Buckingham Palace Road, London, from where a staff member escorted us to the bus. Also be specific about the exact end point in front of Gloucester Road Underground Station; if not in the voucher, then in the reminder email if there is a deviation from the plan).

We had signed up for a tour at 11:45. We did a "dry run" to find where the bus departed and discovered that there was no 11:45 departure as advertised, but it was at 1:45. Apparently the times change depending on the season - something the website failed to indicate.

Great trip! New, clean buses with A/C. Left on time. Driver and guide were both very professional. Guide shared lots of knowledge. Passed up the very, very long line to get on to the grounds. Windsor Castle is absolutely stunning. Have to see it to believe it!

The tour itself was great but the booking ticket and app told us to be at the check in point 2 hours earlier than necessary. This was very disappointing and definitely ruined the first half of our day as our hotel was not near the departure point