Private Transfer from Gatwick Airport to Southampton Port
- Private group
- Valid: 1 day
The driver was not waiting when I came from the plane, but he did phone to say that he was on the way, He did not hold a sign with my name, which I had expected. The meeting point in T5 at Heathrow was not well-indicated on the confirmation that I received when I booked. It would have been helpful to say that it was "outside international arrivals near Costa Coffee."
I made a mistake in booking the arrival date as May 25 and arrived a day early. However a guy at Heathrow Terminal 2 from your establishment was so helpful and referred me to a call centre agent. An arrangement was made for a taxi driver and brought me to my hotel in Greenwich in no time at a reasonable price. I really appreciate your service.
All good with the transfer except the driver was late, which after 36 hours’ travel was a little annoying. Apparently he was held up in traffic, which happens, but communicate with us, so we’re not left dangling. Other than that though, driver was a lovely guy, transport was clean and driving was excellent.
I was a little nervous as I had never used this service before. The driver picked me up dead on time and took me to London Heathrow on a super quick route - I was really deadly impressed. Have told all my friends about this great service !
It was a very good experience. Despite the fact that the driver was not waiting for me at the arrivals hall as expected, the problem was resolved swiftly after i called. Mistakes can happen. It is important how they are handled.