One World Observatory

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What people are saying about One World Observatory

Overall rating

4.6 / 5

based on 1,142 reviews

The guided tour with Ryan added so much insight into events of that day, the neighborhood, clean up efforts at Ground Zero and the rebuilding. The museum is respectfully done and honors the victims of 9/11 in NYC, The Pentagon & in Pennsylvania, as well as those in the 1993 bombing at the WTC. The security staff located at the security screening area were brash and rude. No reason for this. The morning we visited, the amount of visitors were minimal and one of the security staff was confrontational with visitors. Please look into hiring another security firm. It did effect our visit.

I would had given this 5 stars except for the fact that I thought the observatory was a total ripoff. It was the most expensive elevator ride I have ever taken. I was insulted by the fact that you were herded into an area and asked if you wanted to pay for an I pad to see what you were looking at. I was also not pleased with the man who “showed us the way “ to the meeting place, waited outside the deli and then tried ( successfully) to sell us the books. But that was my own fault . I was very happy our guide who gave an excellent tour.

Our tour guide, Michael Cohen, was on time and ready to go for the 9:30 start at St. Paul’s Chapel on Broadway. He thoroughly explained what to do in the 9/11 Museum and in the One World Trade Center Observatory. Mike also was knowledgeable about each stop along the tour. The tour was both emotional and interesting. It is a part of history that will not be forgotten and we were fortunate to have a tour guide like Mike to provide in depth details about each stop including some stories that you wouldn’t find through Google.

The experience and information was well worth the price. The stories our guide shared were very interesting and the museum was awesome. We stayed there over 3 hours. Unfortunately, it was very overcast when we went up to the top of the One World Observatory, so we couldn't see much. They will issue you a ticket for another day, but we couldn't take advantage of that.

Well organized informative. Lots of personal stories and connections. Great details about the memorial the museum is a must see. The quiet by each pond is surreal as it brings you to the thoughts of that place in time.