Great guide!

Really friendly and knowledgable guide! I highly recommend this excursion. Good value for money, the optional boar tour is a must. I was only in Bruges for a day and this tour greatly enriched my day out. It’s so nice to have heard about the history of the town and appreciate landmarks instead of just looking and wondering about the significance of things!

Terrible communication

The tour was average, the information was ok and the tour guide nice. The tour is advertised as 3 hours with the option of a boat trip on the canals at the end. You actually just join part of a day tour, so the 3 hours includes the optional boat trip and travel to and from the original tour. I found the tour took around 1-1.5 hours. However my biggest issue was the complete lack of communication. On booking it is made clear that you need to be at the meeting point, a bus station just outside the city centre, on time. I arrived 25 minutes early. I met a couple also waiting for the same tour but none of us could work out where the tour guide/group was. As the time drew nearer we called the company to be told that the confirmation emails were wrong and we needed to meet back in the city centre. No apology. We eventually found the tour but only with another phone call and it was evident they had started without us and had to come back.

Initially sent emails to meet at different places at different times. Ultimately met with guide, who directed group to spend an hour on our own. After we complained, we were rescheduled for the next day. That tour lasted 1 hr. not 3. Tacked on to another group at the end of their day. Altho our guide was nice and informative for one hour, the arrangements were not what was promised. We do not recommend this organization.