Heraklion Watercity Waterpark met Transfer

Bus was late picking up and it wasn’t clear exactly where it was picking us up from

No communication from the guide simply took our name and that was it half way to the rate Roark he got of the coach with no explanation as to why and did t get back on. On arrival at the water park it wasn’t explained what to do or how to get tickets literally the driver just held up a board with the time to come back to the coach. The coach was extremely warm and the climate control was not working. Water park was awesome

The waterpark's slides were great. Nice food, and we had just enough time there to feel satisfied we got the most out of it, whilst also not having too much time that we were waiting arund to go back. However, the staff at the waterpark were often quite rude, and generally the safety was not ideal. We hurt ourselves on the slides more than once, and we saw a woman with a broken ankle so it was clearly an issue for everyone. Also, the transfer was late. Overall though, was a good day out.

Goules pick up. Waterpark was great. Some of the pools needed a little clean. Transfer needs serious improvement. Was 20 minutes late despite being first pick up but did only take 20 mins to get there. No information regarding return pick up was given in the TUI app, during or post booking. Only found out about this when we were dropped off. Highly recommend adding some info about this in the experience description. Water park was fun, good selection of rides. Park needed more shade areas.

Available water slides were good, not enough to be entertained all day. Was ready to leave by 1pm. The park is looking tired and in need of maintainance. Lazy river is basically non-moving so you have to push yourself around. My son also cut his toe open badly against a sharp edge on a pool step which will need stitches. It would have been good if there was the option of an earlier bus back as we had to get a private taxi which cost €60 to return to Nana Golden Beach

Everything about the waterpark was great, the only disappointment was the transfer, picked up at 10am from the hotel, arrived at the waterpark at 11am after picking up at other hotels, then told transfer back is 5pm, waterpark didn't close until 6.30pm so why couldn't the pick up time be 6pm after getting through reception at the waterpark and getting changed etc, it was 11.30am so only had less than 5 hours in the park before getting sorted for the transfer back, very poor!!