Guided tour

New York City: 9/11 Memorial Tour and Museum Ticket

4.6 / 5

71 reviews

Activity provider: Walks - US

New York City: 9/11 Memorial Tour and Museum Ticket

Activity provider: Walks - US

From US$ 69 per person

Get a comprehensive overview of the 9/11 sites from a local perspective on a 2-hour tour of New York’s most poignant memorial. See personal mementoes at St. Paul’s Chapel, see the Memorial Pools, then enter the Museum with a reserved access ticket.

About this activity

Free cancellation
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Covid-19 precautions
Special health and safety measures are in place. Check your activity voucher once you book for full details.
Duration 2 hours
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Skip the ticket line
Live tour guide


  • Explore the 9/11 Memorial and surrounding areas from a more local perspective
  • Pause for reflection at the beautiful 9/11 Memorial Pools
  • Enjoy pre-reserved access to the 9/11 Memorial Museum
  • See the new One World Trade Center
  • Hear harrowing stories at the Fireman's Memorial and Survivor's Tree
  • Look at personal mementoes at St. Paul's Chapel
  • Learn the global impact of 9/11, and how it deeply affected New York City
Full description
Explore the tragic events of 11 September 2001 from a local perspective on a 2-hour tour of all the sites of the terrorist attacks on the World Trade Center in Lower Manhattan. Visit Ground Zero to get a deeper understanding of how 9/11 impacted the city and the world, and the long struggle New York went through to move forward. Tour in small groups for a level of intimacy and peace fitting for such a visit. Local guides provide a more personal feel, giving the 9/11 Memorial and its surrounds a human context. Meet at St. Peter’s Church to learn how people gathered there awaiting news of their loved ones, and to mourn, pray and offer support. See poignant handmade memorials that are a constant reminder that 9/11 was a crippling personal tragedy for thousands of New Yorkers, as well as a global event. Next go to Ground Zero to see the stunning 9/11 Memorial Pools, built in the footprint of the twin towers. Read the inscriptions of all the names of those who perished there. Your guide will give a more personal account of the tragedy, taking you to Fireman’s Memorial and the Survivor Tree. Hear incredible stories of courage and loss that unfolded right where you stand. End with a self-guided tour of the 9/11 Museum with a pre-reserved ticket which provides space for your own thoughts as you look at items salvaged from the wreckage, and read harrowing personal stories.
  • Local guide
  • Reserved timed-entry ticket to the 9/11 Museum (self-guided)
  • Gratuities
  • Hotel pick-up and drop off
  • Food and drinks

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Meeting point

In front of St Peter's Church, at the intersection of Barclay and Church Street.

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Important information

Know before you go

  •  Please note that guests will need to pass through airport-style security to enter the 9/11 Memorial Museum. Certain items are not permitted, and will be confiscated and not returned. Please refer to 9/11 Museum's guidelines on specific prohibited items
  • This tour is offered in English only
  • Walks complies with all local government regulations. You may need to wear a mask or provide proof of vaccination to enter certain venues. Please refer to New York government guidelines for the most up to date information
Customer reviews

Overall rating

4.6 /5

based on 71 reviews

Review summary

  • Guide
  • Value for money
  • Service
  • Organization

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Informative and heartfelt.

Plan for four hours if you include the private tour, which I would suggest. We were starving and wished we would have gotten a bite to eat before going into the museum. There is so much to see but we ran out of steam. Everything we saw and heard was presented so beautifully. Overall a great experience.

October 22, 2018

Great customer service

Although I signed up for the walking tour followed by a visit to the museum, I chose to skip the tour so that I could spend more time at the museum. The company were very understanding and accommodating and emailed me my ticket so that I could go to the museum earlier on my own. Note: you really need more than an hour to go through the whole museum.

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September 17, 2017

If you do one tour - do this

We had Rob as our tour guide. Having been to Ground Zero before I was a bit sceptical about doing a tour - however - we went to places around the World Trade Centre that you wouldn't two existed. The small church was fascinating, and Rob had loads of interesting facts and stories - none of which was repetitive . It wasn't just all about 9/11 either - it encompassed the whole history of the area plus future plans. I had my 22 year old daughter, plus 16 yr old son with me and both enjoyed it and rated it highly. Definitely one of the best 2 hour tours we've ever done. My experience though is that it varies very much by guide - Rob was great - well done.

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August 16, 2017

Product ID: 51628