We reached the Hotel Renaissance,Times Square at 3.30 am. But when the bus came, the guide told us that our name is not there in the list of travellers going to Niagara Falls. As there was space in the bus, he allowed us to board the bus.If the bus would have been full ,he would have left us. Kindly check ,why our name was not there in the list of passengers ?

Profit before customer comfort

The trip itself was very good, the guide was knowledgeable and the driver good, however the company are terrible. This is advertised as a 19 hr trip which is pretty long and they sent a bus with out a working toilet we were told that it would be replaced when we got to Niagara, however we were told at Niagara that there wasn’t another bus available ! In the state of New York! We had to manage with one service stop on the way and one on the way back and they weren’t at service stations but at supermarkets with just a couple of toilets. Niagara itself was amazing the guide was good but the company is atrocious profit is clearly put before customer satisfaction

It will always be a long day, but it is well-organised and worth it

Well-run tour. Good bus and excellent and friendly guide (Lulu). 7 hours each way with a good stop location (mega supermarket with restaurant). Depart at 0400h and back at 2330h. About 4 four hours on site, including the excellent Maid of the Mist boat ride. The best bit. The poncho works but stand by to get wet - in parts at least. Due to delay getting up the lifts from the boat, there wasn't time to walk across to Canada and do the US side....so I can't comment on the time this would take. This is not part of the tour but once you are there you are free to walk around as you choose. There is no bus involved on site.