The bus left promptly on time. My only issue was even though I was quite in front and had pre booked this. I wasn’t happy the that the attendants were taking cash payments whilst we waited in the queue. It would be quicker if they allowed all those with tickets to go first and then get cash payments last. It defeated the who purpose of booking ahead.

Buses are at the airport exit. I booked my ticket on the phone when I get out of the airport and less than a minute I was on the bus. They leave on time so make sure to be there before departing time, I got there 5 min before they leave. Fast and easy.

Easy to use and good location. Buses are outside Milan Central station and parked directly outside Bergamo. Showed ticket to the conductor and buses left on time. Make sure to find right bus company which matches the picture. The bus advertised WiFi but didn't seem to work at the time