Overall very good. We got the 2 hour cruise covering upstream and downstream. The downstream to Docklands was better with better scenery. The captain I thought was very good, had a bit of humor that may appeal to older customers like me. my 27 year old son thought humor was dry. Only issue was that the tour was 2.5 hour long, 15 minutes late departing, and 15 minutes longer with an extra stop on opposite bank from Southbank. Also free coffee and tea was not available. Perhaps allow people to bring their own beverages, including beer and wine.

Informative tour with very friendly and helpful staff. Only downside was our 2 hour tour (starting at 1.30pm) was split into 2 x 1 hours with a 20min break for the staff to have lunch, so didn't finish until 4pm (when expecting to finish at 3.30). Plastic loose chairs to sit on and access difficult for non agile passenger (big step up and down), though staff were there to assist .

Being new to Melbourne, my husband and I had to find the location of the pier. (A big sign would have been helpful). We walked from Aurora Lane, on the day prior to our boat trip. We found your location, but the older man in your kiosk was rude & unhelpful and said that if we didn’t have our booking form with us he couldn’t check if our names were on your list. Not a good first impression. Fortunately, the following day, your crew were excellent & the trip in both directions was really enjoyable.