Good communication, the person picked me up on time. The experience was really amazing, we could see the sunrise, and the tour lasted quite a long time, around an hour. I had a bus at Franck. Right after, the organizer was great, because he did everything to get me there early.

I made a web reservation two days before and received a guide the day before. Actually, I was told that I could choose either a 4:30 pick-up 06:00 balloon takeoff plan or a 06:20 pick-up 07:00 takeoff plan. Early January 2023. I am very satisfied with the balloon itself. Regarding the guidance up to that point, it wasn't a particularly great service, but I was satisfied with it. The English of Mr. ragab, the guide, was also easy to understand.

The activity was excellently conducted from contacting us ahead of time and giving us the idea that how everything will be conducted. The pickup was prompt, we were taken to the west bank hot air balloon location from our hotel first via Van then boat and another Van. There were coffee and tea offered on the boat. Once on the site we were told where to wait and what to expect with safety instructions and our flight time .and then we finally took our first flight Wich was a great experience to fly over fields while overlooking magnificent heritage on the banks of river Nile with a bird's eye view..our captain kept of feeding us with all the information about the structure around us and in general bout the balloon. Special thanks to Ramadan who was managing this whole operation was conducting it very professionally. The last one was a surprise to me that the tip request was completely optional and anonymous and was not at all forced, a welcome change as per Egypt standards.