It was pretty good except the tour guide didn't tell us where to go to get into the castle. We went the wrong way & it wasted our time to spend in the castle & stores. We also didn't think the castle was included cuz it was worded different. I looked more into it & read down more in my emails & it turns out the castle tour was already paid for in the tour price. Quite a few people from our tour had to wait cuz the people in charge of tickets at the castle couldn't pull up our tour & it took about a half hour for all of us to get in. Ridiculous! Wish our tour guide would've told us all of this while we were on the bus ride. The ride was at least an hour/hour & a half.

This was a lovely trip, plenty of time to visit all areas of the castle and chapel. Be very careful to arrive early, the ticket said stop 1, but staff had no idea where it stopped ( eventually across the road). Also instructions said we’d be dropped off where we were picked up, but we weren’t. Ok for me as I was a local, but a lot of non English speakers were confused. Apart from this, trip and driver were excellent

Be specific about the meeting point and services from Golden Tours. It was in The front of Golden Tours Visitors Center inside the Colonnade Walk, 4 Fountain Square, 123-151 Buckingham Palace Road, London, from where a staff member escorted us to the bus. Also be specific about the exact end point in front of Gloucester Road Underground Station; if not in the voucher, then in the reminder email if there is a deviation from the plan).