After paying extra for a window seat, they tried to sit us in the middle of the dining area. Apparently, what I had purchased did not show up the same on the voucher I was given when checking in. I showed my voucher on the mobile app and was told that they had to call the office to verify. After waiting for about 15 minutes (standing in the middle of the dining area as others were being seated around us), we finally got seated by a window. We were told that their system did not transfer the correct information to our printed voucher. This made the start of the dinner cruise uncomfortable and stressed.

After paying extra for a window seat, they tried to sit us in the middle of the dining area. Apparently, what I had purchased did not show up the same on the voucher I was given when checking in. I showed my voucher on the mobile app and was told that they had to call the office to verify. After waiting for about 15 minutes (standing in the middle of the dining area as others were being seated around us), we finally got seated by a window. We were told that their system did not transfer the correct information to our printed voucher. This made the start of the dinner cruise uncomfortable and stressed.

We loved this, but you need to book a window seat which we didn't realise at time of booking, so we were placed in the middle of all these other tables on the outside of the room, big party which meant big noise. We asked could we be moved to the back of the cruise where another 2 people were sitting, and for an extra $15.00 each we were moved, then it became what it was suppose to be relaxing! The only problem we had was that the sun was in the wrong spot so the windows of the cruise were very dirty so sometimes you couldn't make out some things on the land that the commentary was talking about.

I can't begin to tell you what a great day we had with this tour. The day moved super fast, because there was so much area to cover, but we felt like we had such a nice snapshot of the area. Our guide kept everything moving on time. It was great value for money. My only regret of the day is that we didn't purchase the lunch option. I thought it would be easier to grab something on our own, but because of time constraints, we were rushed and probably wouldn't have been if we had eaten lunch with the tour group. I highly recommend this tour.

Great day with our guide, John. He did a great job taking us all over the Blue Mountains. He was extremely punctual and polite. Nice lunch. The best was Featherdale! It was amazing to feed and pet kangaroos and wallabies and get really close to koala bears. There just wasn’t enough time! I would highly recommend this tour.