9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

9/11 Memorial: Our Tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to Know

  • When to visit
    Open daily, 7:30AM to 9:00PM.
  • What is the price?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional tips
    • Not recommended for children under 10.
    • It is important to stay respectful during your visit.

What People Are Saying About 9/11 Memorial

America you have done such a great job with 9/11 museum

The 9/11 memorial museum is so well done representing all that happened on such a sad day.

Somber, enlightening, and memorable experience.

Prebooking this tour was worth it. Having Tauren as our guide was amazing. She knew a lot of everything. The experience that day and even knew things about the whole area, that we would never have learned if we would have just walked around by ourselves. Tauren' s personal experience was sad, as is everyone's that day, but she was very engaging and told her story so well and descriptive, that you felt like you were her on that day. But her knowledge of the whole area was amazing and enlightening. The memorial museum was also very amazing. It was very well done. So much to learn and see. Make sure you leave yourself a lot of time to go through the whole museum. There is tons to see and learn and experience that you need a lot of time, plus allow yourself some downtime to recoup after what you just saw before moving on to the next exhibit. It is all very somber. But an amazing experience. Start on the lowest floor and work your way up.

A fitting memorial for all those who lost their lives

Tour guide very informative coming from the UK we learned about things we didn't know before, very emotional tour but glad we did it and to pay our respect to the people who lost their lives. Would recommend taking the tour as you find out more what went on that terrible day by people who lived through it.

An interesting and intense experience ...

Peter was a great guide. A lot of detail and looking behind the scenes. We will for sure remember this visit as a very special experience during our stay and it will stay in our memories for long time!

Walking tour was excellent and our guide did an outstanding job.

The entire complex is a must see. The memorial waterfalls and the names of those lost is beautiful in its simplicity. Going through the museum can take hours and is a grim reminder of the horror of 9/11. However, it is also a reminder of humanity and rebirth. The audio was very helpful.

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