9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 7:30AM to 9:00PM.
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

It was gut wrenching and felt immediate rather than 18 years ago

The ticket purchasing process online was unnecessarily confusing and ambiguous, thus very time consuming; with two many different pages from ‘get your guide’ to 911.org to ‘one world’ to one-pass city pass etc and hard to determine if all the same and if all legitimate. We did ‘ skip the line’ tix and that was well worth it

It was a great tour and a fantastic guide

Thanks so much for your interesting tour. We learned so much about the day and the feelings for that what happens these days. Your speaking was very very understandable.

We enjoyed the tour. We found the guide very knowledgeable.

We throughly enjoyed the walking tour. Our guide was very knowledgeable and interesting. We will come back to see more.

Truly an emotional experience everyone must see for themselves !

We knew if we ever made it to NYC this is one of the places we wanted to pay honor & respect too. All of those who lost their lives & continue to fight for their lives due to the aftermath of this horrific event in our history deserve to be remembered forever & there stories passed on. We need to support the families & first responders every way we can & our government needs to find the money to help. Please visit & never forget - you are in our prayers !

The Statue of Liberty and Ellis Island were in my top 2 in NYC

The Statue of Liberty and Ellis Island were in my top 2 attractions in NYC (among Chicago Musical at Broadway). Otherwise I didn’t like my trip to NYC. It’s far too expensive what it offers. The people are very rude and egoistic. The city is very cold on an emotional level. The infrastructure is in a catastrophical state (subway, streets, etc.). There are homeless everywhere and the city is very loud and dirty. I am glad I could leave after 8 days of travel - because over long NYC would drive me completely nuts. I would not recommend a travel to NYC to friends. Nonetheless they would like to see a musical on Broadway or the Statue of Liberty . All the rest of NYC is exchangeable. You can find high buildings and a nice City Skyline in Shanghai, London, etc. as well. For this you do not need to go to New York. Furthermore the people in NYC are completely biased - they think their city is the greatest in the universe. Which it is NOT! Rome, Paris, etc. are far greater.

Statue of Liberty Cruise and Attractions Options Reviewed by Claudio, 06/15/2019

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