9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 7:30AM to 9:00PM.
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

Amy was a great guide and brought her personal experience into the eve

We were very glad to have booked a personal tour. Amy brought her personal experience into the event, which helped us to visualize what it was like for New Yorkers. We missed 911 because we were traveling at the time so this tour helped us understand what the country experienced. We also booked the museum tickets and avoided the lines. The museum one hour tour is also highly recommended.

Hal gave a very informative and touching tour.

Hal was a very well spoken and caring guide. There was a young woman in a wheelchair in our group and he was attentive to her needs. I was happy to learn of the Occulus Mall, it was very futuristic, and the 11 Tears fountain at American Express was new to me and heart-breaking.

Tom really knew his NYC history and was an actual historian!

Tom obviously loves New York! What a treat to spend the day with him. His pacing was right on and his easy going, relaxed manner was such fun. He made our day and our first walking tour in NYC.

New York City Full-Day Sightseeing Walking Tour Reviewed by Holly, 04/05/2019

A very informative way to gain insight about the 9/11 tragedy.

Our tour guide provided a detailed and informative tour of Ground Zero. He added a lot of insight and perspective on a very tragic event.

Alison was a great tour guide, friendly and insightful.

Alison showed us round the ground zero memorial site. She was friendly and informative, bringing the day alive with her own personal experiences. The whole tour was fascinating and there was opportunities to ask questions and time to reflect so we didn't feel rushed. Highly recommend !

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