9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

9/11 Memorial: Our Tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to Know

  • When to visit
    Open daily, 7:30AM to 9:00PM.
  • What is the price?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional tips
    • Not recommended for children under 10.
    • It is important to stay respectful during your visit.

What People Are Saying About 9/11 Memorial

This is a must-see museum for people of all ages & nationalities.

The museum is a remarkably poignant and historically important place. It is a powerful reminder of resiliency, courage and kindness. Using the audio tour is very helpful though not required to get everything out of the information presented. Leave two hours to get through everything. More time if you linger - which is easy to do in front of many of the exhibits.

Honestly, an incorrect date was emailed to me on my ticket

I'm not sure if I was ever emailed the actual voucher (as opposed to the receipt). Perhaps the error was mine. But when I tried to get into the museum, they said that they needed the actual bar code. So I called GetYourGuide and they promptly emailed me the tickets with the wrong date. It was only due to the graciousness of the museum personnel that I got in.

9/11 Memorial Museum Entrance Ticket Reviewed by Lee, 08/19/2017

While a very tough time in US history it shows how resiliant we are.

Our guide was terrific. while Nathalie (Natalie) was young she brought in great local information and personal touch to the tour. She took time to make sure we felt at ease asking questions, giving suggestions for photos. A true 5 star person for this event as a guide and made me realize the impact the event had for individuals of all ages.

Great and impressive night tour! Thanks.

We had a great guide. Tour was impressive and very interesting. I highly recommend the tour and out guide Cliff!

Wouldnt off missed this trip for anything......!!!!!!

Thank you to Alison our tour guide lovely person she explained the 9/11 to us so beautifully if that is the right word....!!!! she made us understand the seriousness of what happened as we could only imagine, what we saw on TV in the UK was nothing to what we learnt from Alison...!! Our thanks x

Things To Do Near 9/11 Memorial