9/11 Memorial
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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 7:30AM to 9:00PM.
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

Benoit was enjoyable, knowledgable, and easy to understand!

We learned so much from this experience that we would have never known. Benoit took us around and answered all our questions and now that we are back home I'm encouraging everyone that goes to New York to take this tour!

A must for all New Yorkers and all visitors to NYC!

As a New Yorker, I lived the days after 911 when the World Trade Center was struck down. The museum is a wonderful tribute to the many, many lives lost and the tragedy that our country faced then.

Our guide was excellent; personal stories well told.

We did not know what to expect in the museum. It was amazing. The size was extraordinary, exhibits meaningful, layout excellent. The occasional speakers were well received by us and we wish there had been more of them. The dining facility was also well done. There were just a few choices and that was plenty. No need for more. What we ordered was delicious. The serving staff were cheerful and helpful and I complimented them as they had their hands full. We went back later for tea and a cookie and to think about what we had seen. A good day! Also I was unable to access the section for age in this questionnaire. We are over 65.

Ground Zero 9/11 Memorial Tour & Optional 9/11 Museum Entry Reviewed by a GetYourGuide Customer, 03/24/2018

Great way to see numerous sites and learn about the city!

Our tour guide, Kernan, was extremely friendly and knowledgeable. The weather wasn’t great but he made sure to work with all of us to make sure we hit important stops but include breaks to warm up and rest. There wasn’t a question that was asked that he didn’t have an educated answer for. Highly recommend including one of these tours for a first timer to New York!!!

New York City Day Tour with One World Observatory Reviewed by Danette, 03/15/2018

Brilliant! Very informative. Tom was brilliant!

Fab tour, brilliant guide! Covered every thing we wanted to see. Lots of knowledge about every aspect of the tour. Tom was fab! Would definately recommend this tour.

New York City Day Tour with One World Observatory Reviewed by Caroline, 02/24/2018

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