9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 7:30AM to 9:00PM.
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

Our guide Nick really made it real experience and he was really great.

I would highly recommend Nick as a tour guide. His presentation and personal experiences were truly felt by the whole group. Excellent tour and guide.

Got ahead of an hour long line, worth it

Downloaded and purchased tickets via the app while standing outside the ticket line that was an hour long. Quick purchase and in the doors we went. Will definitely use this again.

Skip the line tickets were so valuable to me to see as much as I could

I had no idea how amazingly realistic and emotional the 9/11 museum was. Definately worth multiple visits and next time i would like to go up the "history of NY" elevator

This tour was emotional and enlightening to me.

Ray, our walking tour guide was excellent. He was there on 9/11. The museum was like being in church. The trip to the observatory on One World Trade was beautiful and we looked down from the top trying to imagine what people felt before they jumped.

Bonnie was very helpful and knowlegeble!

The tour was great! Bonnie,our guide went above and beyond to help us, even after the tour was over. We learned facts we would not have learned if we would have toured the places on our own. We would recommend this tour to others.

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