We did this trip over new years and were extremely unlucky with weather as it was rainy and windy during both sunset and sunrise so instead of beautiful view we only got to see fog. Despite that we did enjoy this experience as celebrating new year on a volcano was pretty special anyways. Our guide was good and we enjoyed the food. There are few things we want to mention to make other people feel more prepared and the company to fix few issues. It was VERY cold on top. We had extra warm clothes, but our shoes were entirely wet, so bring an extra pair (at least flip flops to wear with socks). No warm jackets were provided (despite description). Tents and sleeping bags are very old, some have holes inside, so cold and wet again. We felt like there was not enough directions as we got on top. Our guides left us for a good 2 hours, tents were not ready, so everyone had to sit there all wet. Would be good to keep wood for fire INSIDE the hut in case of rain.

We climbed and camped overnight on Mr Batur in heavy rain and winds on a bitterly cold night. Whilst the weather was no one’s fault, it was not a surprise yet we felt the guides were not prepared for it and communication was poor. Having arrived at the top, soaking, we then sat around for three hours waiting for some cold fried chicken to be brought up the mountain. We were having to tell people to get out of their wet clothing, and people were shivering. The tents were badly put up and poor condition - mine had a large hole in the side and the outer blew away in the night. We were given a thin fleece blanket and no sleeping bag. Overall this was actually a memorable experience and the guides were really good with our kids on the hike, age 10, 9 and 8. However, a few improvements to the kit (and some better food) would make a massive difference to the overall experience and the value of the package. We loved the volcanic springs on the way back down!

Our guide, Sade, was very good! Tents, sleeping bag, post-hike snack, dinner and breakfast were provided as well as headlights and water. It was a good decision climb up in the afternoon (3-5pm) then camp overnight and wake up (5am) for the sunrise instead of hike up Mount Batur in the wee hours of the morning.